Return, Refund & Cancellation Policy

(In compliance with applicable Philippine consumer protection laws)

This policy governs all purchases made through our online shopping mall, including golf equipment, tour packages, and general merchandise (gift items).

We aim to ensure fair, transparent, and customer-friendly transactions in accordance with the Consumer Act of the Philippines (R.A. 7394) and related regulations.

1. Order Cancellation

A. Physical Products (Golf & General Merchandise)

• Orders may be canceled within 12 hours from confirmation or prior to shipment, whichever comes first.
• Once shipped, orders can no longer be canceled but may qualify for return (subject to conditions below).

B. Tour Packages & Services

• ≥ 72 hours before schedule: Full refund
• 48–72 hours before: 50% cancellation fee
• < 48 hours or no-show: Non-refundable

2. Returns

We accept returns in accordance with Philippine consumer rights, particularly for defective, damaged, or non-conforming goods.

A. Golf Equipment & Accessories

Returnable if:

• Requested within 7–14 days from delivery
• Item is unused, in original condition, and complete with packaging

Non-returnable:

• Custom-fit or personalized golf clubs
• Used consumables (balls, gloves, etc.)
• Final sale or clearance items

B. General Merchandise (Gift Items)

Returnable if:

• Requested within 7 days from receipt
• Item is unused, resalable, and in original packaging

Non-returnable:

• Personalized or engraved items
• Perishable goods
• Opened hygiene-sensitive items
• Items marked Final Sale / Non-returnable

3. Refunds

In accordance with Philippine law, customers are entitled to remedies if products are:

• Defective
• Not as described
• Unfit for intended purpose

In such cases, the customer may request:

• Repair
• Replacement
• Refund

No return shipping fees will be charged for valid claims under this clause.

4. Return Process

• Contact customer support within the allowed return period.
• Provide order number, description of issue, and photos/videos (if applicable).
• Wait for Return Authorization (RA).
• Ship item to designated address.

Note: Unauthorized returns may be declined.

5. Refunds

• Processed within 5–10 business days after inspection.
• Refunded via original payment method.

Non-refundable:

• Original shipping fees (unless due to seller error)

Partial refunds may apply if:

• Item is used, damaged, or incomplete upon return

6. Damaged, Defective, or Incorrect Orders

Report within 48 hours from delivery.

We will:

• Cover return shipping costs
• Offer replacement or full refund, depending on availability

7. Exchanges

• Allowed for eligible items, subject to stock availability
• If unavailable, a refund will be issued

8. Tour Rescheduling & Force Majeure

• Rescheduling allowed ≥ 72 hours before schedule, subject to availability.
• For events beyond control (e.g., weather, course closure, emergencies), tours may be rescheduled or refunded, at management discretion.

9. Limitation of Liability

The company shall not be liable for:

• Delays caused by courier services
• Force majeure events
• Improper use of purchased products

10. Contact Information

For concerns, complaints, or claims:
Email: unotourmarketing@gmail.com
Phone: +639566550111
Business Hours: Mon. to Fri. 8am to 5pm (except holiday)

You may also contact the Department of Trade and Industry (DTI) for unresolved consumer complaints.

This policy is part of our overall Terms & Conditions. For data handling, see our Privacy Policy.